“Drainsmart were appointed by our insurer’s loss adjuster after we had encountered a flood in our cellar on New Year’s Day. From their initial very thorough and professional investigation, through to the execution of the repairs, which proved more complex and protracted than anyone had first envisaged, I have been most impressed with the performance and attitude of the Drainsmart team. As a Chartered Civil Engineer, I obviously had more than a passing interest in what was going on, and the relationship built up with the gang on site, as well as with you as Contracts Manager in the office, was a positive and very constructive one. The way in which ideas and options were put forward for possible solutions, and the speed and efficiency of the execution was exemplary. Record keeping and provision of information for future reference was dealt with as a matter of course. The quality of workmanship and attention to detail (for example the care taken when reinstating the next-door-neighbour’s grass lawn) was excellent. I would have no hesitation in recommending Drainsmart.”
Chris Britton BSc CEng MICE FIHT
“We would like to take this opportunity to thank you (and Crawford) for your prompt response to our claim and for carrying out the works to such a high standard. Everything was left clean and tidy and the repairs appear to have been successful. We will of course let you know if we experience any further problems but thanks to your workmanship I trust that will not be necessary.”
Mr & Mrs F. Vvan Oordt
“Following the extensive repair work on our drainage system at Upper Grosvenor Rd, Tunbridge Wells, I would like to thank you personally and your team for the excellent work you have done. I was impressed with your professionalism, flexibility and quality of work. I also much appreciated all the paperwork and reports you have submitted on our behalf to our insurance company and loss adjusters CL (UK). I would be happy to recommend your company to my friends.”
Just a quick note to say how impressed we were with the professionalism of your team while they were working at our bungalow. Lee was very informative and took a lot of trouble to explain what they were doing so we fully understood what was happening. They cleared up beautifully when they were finished and as we were not here at the time, can you pass on a big thank you. We are now aware that the drain business is far more complicated than we realised! We would be extremely happy to recommend your firm to any potential customers.
“I just wanted to pen you a note to express my thanks for completing such a quick and efficient job at my property in Fontarabia Road last week and for making the entire process for my tenants so unobtrusive. As you are aware this had been a problem we had for number of weeks and the tenants were getting understandably increasingly frustrated with the problem, especially after we realised that the problem was from a foul pipe. After having had several drainage and plumbing contractors in to diagnose the problem Drainsmart were the only company to source the problem quickly, find a solution and fix the problem efficiently and without fuss whilst keeping me up to date on a daily basis of where we were throughout the project so thank you very much for coordinating this and please pass my thanks on to your team who were fantastic. It has been an incredibly worrying situation and at one stage I thought I would have to move my tenants out of the property so thanks very much for all your help, needless to say should I have any problems in the future I will certainly give you a call and I’d certainly recommend you to anyone should you require it.”
“Thank you for the quick reaction to our drain problems at the church last week and for the speedy action which has enabled us to be ready for this week’s wedding. Everyone worked hard and efficiently and we are much impressed with your service. I would have no hesitation in recommending your services to anyone else.”
“Thank you so much for a brilliant fast, efficient, friendly service at very competitive prices. I’ll definitely be recommending you!”
“I would like to thank you for the reports and say that I have been very impressed with the speed and efficiency of the service you have provided. I will be grateful if you will convey this message to your team. It is refreshing to be on the receiving end of such a professional company. Thank you again. I am sending the invoice payment by BACS today.”
“Michael and Ed have just left, having done what seems to my untrained eye, an absolutely brilliant job, and they’re a pleasure to deal with. So thank you very much, and Nick and I will await your report, and film as well if I may, with interest and perhaps a little anxiety!”
“Since I have been unable to speak to you by phone today I thought I would email you.
First of all I would like to mention the professional, polite and efficient way in which Lee and Luke went about their work yesterday, especially Lee. They are a credit to your company.”
Mr T Baden
“Have had confirmation from Insurer that, thanks to you .they are happy to cover my share of the repairs for which I am truly grateful. As a token of thanks I’d like to send you and your staff your favourite tipple. This is most definitely not a bribe as you have already completed the work and I have paid.”
“I wish to thank Tony Marsh and his team on a fantastic job carried out on the drain/pipes at this big old house. Extremely helpful and knowledgeable and the plan of the pipework to sewer is much appreciated. Very reasonably priced for level of service, also had help with insurer ,and will definitely recommend them.”