Testimonials
Reviews of Drainsmart - a London drainage company
At Drainsmart, our team prides itself on providing exceptional service to our customers in London and across the South East of England. Whether they are having an initial drain survey or full-scale drain repairs, we aim to please. On this page you will find some of the feedback we have received as a 5-star rated London drainage company.
"Just bought a bungalow. Drainsmart did the cctv check and this brought to light problems which helped negotiate a purchase price reduction. Engaged Drainsmart to carry out known fault repair work and this brought to light further drainage problems on the rainwater side. Drainsmart were very supportive through this new set of problems. They worked out various options for me with skillfully drawn up plans and costings. The quotes were not cheap but they were given the go ahead to install new drainage gullys and a large soakaway in our back garden. Plan expected to take two engineers six to seven working days. These guys worked their socks off from 8am each day till their shift end. They were always on time, courteous and extremely helpful. I now know why the quote was so high and I do not begrudge them one penny of this. I would have no hesitation in recommending Drainsmart to anyone. The boss, Tony, was always willing to talk over anything I did not understand and I valued his advice. The two guys he sent to our home were brilliant. Hard working, knowledgable and the finished work is great. All areas cleaned up and made good. All work guaranteed 15 years. Need I say more. Thanks to the whole Drainsmart team."
Graham on Google, CCTV Drain Survey, Drain Installation and Drain Repairs in Orpington, BR5
More Reviews of Drainsmart
"Tilly is an absolute star, great communication skills and got me a quote within a few hours which is brilliant, providing the best price and service, would recommended to anyone!!!"
Michael on Trustpilot sharing feedback on a CCTV drain survey in Hammersmith (W6)
"Thank you to all those at Drainsmart! Not only were you all friendly, kind and courteous, you were really quick to handle our call and completed our job in no time at all. The crew that came were helpful and answered all our questions. Thank you once again you will highly be recommended by us in the future."
Blockage Clearance in Beckenham, BR3 - Google and Checkatrade review from Funshine Day Nursery
"Our drainage systems needed some serious TLC. The team was experienced, efficient and left everything neat and tidy. They are trustworthy, nice people and we recommend them."
Feedback from Sonya on Google, Replacing Pipework and Drainage Repairs in Beckenham, BR3
"Our CCTV survey for our ground floor extension was carried out and the results issued in around a week. Super quick response for what I felt was a very reasonable fee. My architect was happy with their plans. Thanks Drainsmart."
Reviewed on Trustpilot by Max after a Standard Architect CCTV Camera Condition Inspection in Esher, KT10
"We’re very pleased with the work carried out by Drainsmart. They correctly diagnosed the cause of ongoing blockages and foul odours as a failed interceptor arrangement and provided a permanent engineered solution.
The works included installing a new interceptor trap and manhole, sealing the original chamber to make it airtight, and reconfiguring associated drainage runs. Communication was excellent throughout, with Tony managing the process professionally, and the site team completed the works to a high standard, leaving everything clean and tidy. Highly recommended for complex drainage issues."
Google review by Manny - Drainage Investigations and Repairs in Wandsworth, SW11
"Very professional
Friendly team
Fair pricing
Always on call for advice
Would happily use again"
Sam's Google review for Drain Repairs in Newham, E7
"Drainsmart provided a very comprehensive service for our property in London. Report was provided a few days after inspection and any queries were handled promptly"
CCTV Camera Inspection carried out in Haringey, N4 - reviewed by Judy on Trustpilot
"I was recommended this company by my Structural engineer. At first they were completely booked out and I needed a survey arranged very quickly. Danielle was very helpful in making it possible.
All team members I spoke to were very courteous and helpful
All very professional service with a competitive price tag"
Feedback from Vasuki via Google after a CCTV Drain Survey in New Malden, KT3
"The company's quote was very competitive, the workmen who attended were explanatory and efficient"
Peter on Trustpilot, following Drain Repairs in Lambeth, SW9
"We had extensive drainage works carried out on our property in SW London. We were really impressed with the team that attended, they were professional and worked neatly and quickly. The admin team have also been great and we wouldn't hesitate in recommending Drainsmart."
Google review from Emma - Drain Survey and Drain Reparis in East Sheen, SW14
"Great experience with Drainsmart - they did a survey and a repair at our house. Jake & Jake, who did the repair, were really efficient and great. Would recommend"
Lydia on Google sharing feedback on a CCTV Drain Survey and Drain Repair in the form of Structural Patch Lining in Hackney, E8
"The visit to my house in Beckenham was very prompt, they were friendly and professional, and the report was helpful."
CCTV Drain Investigation in Beckenham, BR3 - Google review from Emily
"Really good service and reasonable pricing. I’d recommend them to anyone. I’m in SE London."
Feedback from Susanne on Google and Trustpilot, CCTV Drainage Repairs in Crystal Palace, SE19
"My new drainage contractor. At short notice Drainsmart provided excellent service and feedback. Highly recommended. Drainsmart are now my go to contractor for drainage services."
Reviewed on Trustpilot by Richard, CCTV Drain Investigation in Mayfair, W1S
"I contacted Drainsmart at short notice after being let down by another contractor. They responded quickly, acted professionally, and gave me excellent feed back and service. I am very impressed with their service and will definitely use them again. 5*"
Google review by Joann, CCTV Drain Survey in London
"Needed some repair work on our drains, and called DrainSmart. Jake & Lol carried out the work in a professional, friendly & courteous manner, and cleared up everything as they went along.
Work completed on time - a job well done! Would recommend them if you have drain issues."
Dave's review Google, Drainage Repairs including structural soft felt lining in Beckenham, BR3
"Following the Drain Smart survey , Ed and Jack arrived early ready to start . My questions were answered and explained in a friendly professional manner. After the works were completed, the integrity of the repair was demonstrated to me with the CCTV camera. The redundant leaking gully was also sealed off. Many thanks Guy"
Drain Lining carried out in Greenwich, SE10 - reviewed by Guy on Trustpilot
"Booked a job with Drainsmart back in May 2025 and they were very effective, job well done! Communication was great and reasonably priced, would definitely recommend their services."
Feedback from Iram via Google after a CCTV Drain Survey in Bromley, BR1
"A good experience, would recommend. We had been let down by another drain survey company and so I tried DrainSmart. I was looking to get a drain survey and I was really impressed from the start - following my request there was a quick response with all the details that I needed. When I made a booking it was also a quick response. The engineers turned up on time and completed the survey with the minimum of fuss. I had ordered the rapid report and indeed it arrived on time. So for us, it was a good experience, the office staff were really efficient, the engineers were on time and we got our report in good time."
Sara on Trustpilot following a CCTV Drain Investigation in Streatham, SW16
"Great customer experience and professional service. Had survey done as part of purchasing a new home and then the works carried out after we moved in."
Google review from Zilla - CCTV Drain Survey and Drainage Repairs in Bromley, BR1