"I would wholeheartedly recommend Drainsmart! I have used them at 3 separate properties, the first being about 12 years ago and they have dealt with the issues every time. This last visit included finding a manhole cover I did not know existed that was buried under my front lawn; the turf had grown downwards to cause the blockage. They are professional, polite and reasonable in their charges."
"I cannot speak highly enough of this company. I have had to use them several times in the last 12 months for a number of reasons: eg a drain survey to re-routing a drain. The reception/admin team is prompt and efficient, and the work done has been professional and to a high standard."
Mr Chaim Klein
"The work was done efficiently and as cleanly as possible given that they had to open all the drains and insert a camera."
"Great service provided in all aspects. All very friendly and professional."
"Drainsmart fitted me in at short notice, carried out the survey and got the report back to me quickly."
"Your team of guys who carried out the work on 17th and 18th of November were a very nice bunch of guys and in particular the dark-haired gentleman who said he use to live in the area. They were polite, friendly and just a lovely bunch of guys, they are a credit to your organisation, especially due to the length of time trying to get the other party to agree to getting the work done. It was like fresh air seeing them turn up."
"Thank you very much for your work and all that useful additional information."
"Jamie and Tyler provided a first-class job, and their work was much appreciated."
"Fast, efficient service for a reasonable price. Would use again."
"I am extremely happy with the quality of the work that the two lads did and I would like to send them my thanks. I will recommend your company to any of my friends, colleagues or acquaintances if they need drain services in the future."
"I have watched the very hard work being done to clear the blocked drain. It was obviously a hard blockage to clear and the young man doing the work deserves a medal - it is so good to be able to say that it was a job well done. He also hosed down the lane, which is the best I have ever seen it. Please thank the team, judging by their work today, I would certainly recommend them."
"Thank you for the inspection report, your prompt responses to my queries, the quick scheduling of the inspection and the fast turn around on the report. Excellent work!
Also a big thanks to the team you sent out, I'm sure I was in their way asking all sorts of questions and looking at the monitor. They handled my questions and intrusion with informative answers and politeness. Also, a job well done! Very happy with the service you provided!"
"Please pass on my thanks to the team who came to do the work, they were excellent and very helpful."
"This was an urgent short notice request to complete and report on a CCTV drain survey in connection with a property purchase in Wimbledon following on from a Building Surveyor's recommendation. Drainsmart could not have been more understanding and helpful throughout. They fitted the survey at short notice, completed it with minimal disruption for the current property owner and sent me a high quality (and - important for a lay person - readily digestible) report on the same day which enabled us to exchange contracts the following week. We will now do the work recommended."
"Very efficient, professional and friendly."
Helena Thomas Architecture Studio Ltd
"Seamless. They turned up when they said they would, their report was issued in a timely fashion and it was very clear and straight forward."
"Drainsmart have been thoroughly professional and extremely helpful from my initial contact with them to the completion of a job well done. All the teams over the three visits have been extremely polite, tidy and hard working - especially during the recent heatwave! I would definitely use them again if the need arises and recommend them to others."
"Tony was polite and efficient and kept in touch with the progress of the work by email. Would suggest emailing to book in work rather than leave messages with the girls on reception as they can only pass messages on not book the work in. They did come down to my area on the first day I called however, to take a look at the job as they were in the area which was very nice of them considering at that point they did not know if we were going to go ahead with the work."
"I phoned a few days ago just to say a massive thank you to the two guys who did work on 75 Onslow Garden. I am the tenant living here and wanted to catch the guys before they finished but because of my shift was not able to catch them. They were very tidy and clean workmen who showed respect for the garden and everything in it. It was very kind of them to leave a couple of quid for the broken lights and I really appreciated it. You are very lucky to have two such polite and friendly men working for you."
"Very reliable, kept us informed at all times. Good report prepared."
"They were two delightful young men who carried out their duties very professionally and respectfully which was most refreshing and a credit to your firm."
"Drainsmart did an excellent job and they were extremely pleasant and courteous to deal with. They left the area very tidy. I would highly recommend them."
"We are always pleased to use Drainsmart for both surveys and remedial works and we know that we can rely upon you to come up with the right results. It is also reassuring to have Michael working alongside our regular survey team and to get the efficient and knowledgeable back up from Danielle and others in your office.
We are often commended by clients and instructing solicitors for our thoroughness and ability to identify defects, and it is frequently the drainage element which gets a special mention."
"Please pass my thanks on to the guys that were here. They were pleasant and worked hard."
"Please can I say a big 'thank you' to you and your team for such an excellent and incredibly speedy service - this has greatly assisted us in the process of selling the house, and is very much appreciated!"
"Thanks again for your professional approach – you are streets ahead of the (very underwhelming!) call I had with Dyno Rod!"
"I had a structural survey done on a 1930s property I want to purchase which recommended a drain survey due to cracking in the walls. I called Danielle and she got the survey done the next day. The report was done to a high standard and was easy to understand. Danielle was so helpful with my follow up questions and even sorted me out a specialist insurer (due to the cracking and on advice of my solicitor I told insurers about the structural survey and no one would insure me)! Would not hesitate to recommend this firm."
"Can I just say how great the guys were. Ed and his colleague were beyond helpful and they both deserve a special mention."
"Excellent service and kept well informed."
"Your guys have been very polite and helpful with this,
I can recommend them highly!"
Mrs Trudie Jackson
"We have never had drains work done before so choosing this company was a bit of a lottery. We had three quotes and Drainsmart fell right in the middle, however, their assessment was more thorough than the others, and their breakdown of costs more detailed so we chose them.
We couldn't fault them. What they quoted was exactly what they charged and they even threw in a new manhole cover, which was not part of the job, for free. They stuck to their schedule, the work was thoroughly professional and finished to a very high standard. Two men were with us for three days and were unfailingly polite and cheerful and left the place spotless. We were dreading having this work done, as it involved digging out some of our cellar and was a messy job, but we hardly noticed they were there!
Maybe we were just lucky, but if our experience is anything to go by we wouldn't hesitate to recommend this company."
"Drainsmart were professional and very friendly. They did an outstanding job of surveying our drains and then carrying out the necessary work. They also provided a comprehensive report which helped us decide what work to proceed with. They also were happy to speak on the phone to clarify any further points. Wouldn't hesitate to recommend, one of the best companies we've worked with."
"I just wanted to write and say a big thank you to the people that came to do my drains; they worked really hard, were always polite and most importantly they did a really good job."
"I was very pleased with the efficient and effective service."
"I must say you have a terrific crew. They work well and explain themselves well."
"Carried out as described to me. After the survey Drainsmart called me and gave a very detailed description of what needed to be done and answered all my questions. They evidently are very experienced in the field I would recommend them to anyone with a drain problem."
"Just like to say thank you for being really efficient and helpful throughout works on this property. Has been a pleasure dealing with you."
"Excellent service all the way from the initial survey, report to the final repair and final communication. Was recommended Drainsmart by the RICS surveyors who did my Home Buyers report. Price was exactly that what was quoted and they completed within the time they said was necessary. Overall very happy with the repair and level of service. Would definitely recommend to anyone buying a house/flat and needs a drainage survey or any repair work done."
"They were very professional in carrying out the work, can not fault their work."
"I just wanted to thank your company and let you know that in the recent heavy downpours in Brixton my shop basement was completely dry and lots of other basements flooded. I am really happy with eh effectiveness of the valve that you installed."
"Thanks to both original engineer and guys that came out recently. Was very pleased with the work undertaken."
“Drainsmart were appointed by our insurer’s loss adjuster after we had encountered a flood in our cellar on New Year’s Day. From their initial very thorough and professional investigation, through to the execution of the repairs, which proved more complex and protracted than anyone had first envisaged, I have been most impressed with the performance and attitude of the Drainsmart team. As a Chartered Civil Engineer, I obviously had more than a passing interest in what was going on, and the relationship built up with the gang on site, as well as with you as Contracts Manager in the office, was a positive and very constructive one. The way in which ideas and options were put forward for possible solutions, and the speed and efficiency of the execution was exemplary. Record keeping and provision of information for future reference was dealt with as a matter of course. The quality of workmanship and attention to detail (for example the care taken when reinstating the next-door neighbour’s grass lawn) was excellent. I would have no hesitation in recommending Drainsmart.”
Chris Britton BSc CEng MICE FIHT
“We would like to take this opportunity to thank you (and Crawford) for your prompt response to our claim and for carrying out the works to such a high standard. Everything was left clean and tidy and the repairs appear to have been successful. We will, of course, let you know if we experience any further problems but thanks to your workmanship I trust that will not be necessary.”
Mr & Mrs F. Vvan Oordt
“Following the extensive repair work on our drainage system at Upper Grosvenor Rd, Tunbridge Wells, I would like to thank you personally and your team for the excellent work you have done. I was impressed with your professionalism, flexibility and quality of work. I also much appreciated all the paperwork and reports you have submitted on our behalf to our insurance company and loss adjusters CL (UK). I would be happy to recommend your company to my friends.”
"Just a quick note to say how impressed we were with the professionalism of your team while they were working at our bungalow. Lee was very informative and took a lot of trouble to explain what they were doing so we fully understood what was happening. They cleared up beautifully when they were finished and as we were not here at the time, can you pass on a big thank you. We are now aware that the drain business is far more complicated than we realised! We would be extremely happy to recommend your firm to any potential customers."
“I just wanted to pen you a note to express my thanks for completing such a quick and efficient job at my property in Fontarabia Road last week and for making the entire process for my tenants so unobtrusive. As you are aware this had been a problem we had for number of weeks and the tenants were getting understandably increasingly frustrated with the problem, especially after we realised that the problem was from a foul pipe. After having had several drainage and plumbing contractors in to diagnose the problem Drainsmart were the only company to source the problem quickly, find a solution and fix the problem efficiently and without fuss whilst keeping me up to date on a daily basis of where we were throughout the project so thank you very much for coordinating this and please pass my thanks on to your team who were fantastic. It has been an incredibly worrying situation and at one stage I thought I would have to move my tenants out of the property so thanks very much for all your help, needless to say should I have any problems in the future I will certainly give you a call and I’d certainly recommend you to anyone should you require it.”
“Thank you for the quick reaction to our drain problems at the church last week and for the speedy action which has enabled us to be ready for this week’s wedding. Everyone worked hard and efficiently and we are much impressed with your service. I would have no hesitation in recommending your services to anyone else.”
“Thank you so much for a brilliant fast, efficient, friendly service at very competitive prices. I’ll definitely be recommending you!”
“I would like to thank you for the reports and say that I have been very impressed with the speed and efficiency of the service you have provided. I will be grateful if you will convey this message to your team. It is refreshing to be on the receiving end of such a professional company. Thank you again. I am sending the invoice payment by BACS today.”
“Michael and Ed have just left, having done what seems to my untrained eye, an absolutely brilliant job, and they’re a pleasure to deal with. So thank you very much, and Nick and I will await your report, and film as well if I may, with interest and perhaps a little anxiety!”
“Since I have been unable to speak to you by phone today I thought I would email you.
First of all I would like to mention the professional, polite and efficient way in which Lee and Luke went about their work yesterday, especially Lee. They are a credit to your company.”
Mr T Baden
“Have had confirmation from Insurer that, thanks to you .they are happy to cover my share of the repairs for which I am truly grateful. As a token of thanks I’d like to send you and your staff your favourite tipple. This is most definitely not a bribe as you have already completed the work and I have paid.”
“I wish to thank Tony Marsh and his team on a fantastic job carried out on the drain/pipes at this big old house. Extremely helpful and knowledgeable and the plan of the pipework to sewer is much appreciated. Very reasonably priced for level of service, also had help with insurer ,and will definitely recommend them.”