Testimonials

"Booked a job with Drainsmart back in May 2025 and they were very effective, job well done! Communication was great and reasonably priced, would definitely recommend their services."

"A good experience, would recommend. We had been let down by another drain survey company and so I tried DrainSmart. I was looking to get a drain survey and I was really impressed from the start - following my request there was a quick response with all the details that I needed. When I made a booking it was also a quick response. The engineers turned up on time and completed the survey with the minimum of fuss. I had ordered the rapid report and indeed it arrived on time. So for us, it was a good experience, the office staff were really efficient, the engineers were on time and we got our report in good time."

"Great customer experience and professional service. Had survey done as part of purchasing a new home and then the works carried out after we moved in."

"Ed & Jack managed to solve the mystery of our missing manhole and left the area in a better state than when they found it. They not only probed the drain but managed to neatly cut away and make good both the downpipe and the sink outlet. Their stone work was as good as their plumbing. If you call Drainsmart, ensure you ask for Ed & Jack!"

"Ed and Jack did a wonderful job diagnosing and repairing the drain beneath our flagstones with expert precision and minimal disruption. The staff at Drainsmart have been efficient, considerate and helpful at all times. We are very happy overall with the work they have done to resolve the drainage issues in our awkward old house."

"Efficient survey in Sevenoaks. Good communication and efficiency and a clear report at the end."

"Very efficient. Nice guys came and did the CCTV drainage survey, came on time in and out within an hour, and report looks good."

"In the last month Drain Smart have carried out CCTV drain surveys for us on 3 properties that we are developing. They have always turned up at the agreed times, carried out the surveys and provided detailed plans and reports within a few days of the visit. When arranging surveys on the phone and by email communication has been very easy and during the visits their representatives have been helpful and informative. We would happily recommend their services to other customers."

"Excellent service. Came to my London property in a timely manner, inspected the drains with their high-tech cameras and answered all my curious questions along the way. I would definitely recommend them for others to use."

"Needed a CCTV drain survey in Dulwich, found Drainsmart via a web search, they attended site very quickly, and carried out the survey. The lads who attended site were helpful, polite and very professional, as were the office staff, would have no hesitation referring them to others, thanks"

"Highly recommend Drainsmart. Really efficient and professional staff in the office. Use them regularly for all drain problems and we recommend to clients often."

"Just bought a bungalow. Drainsmart did the cctv check and this brought to light problems which helped negotiate a purchase price reduction. Engaged Drainsmart to carry out known fault repair work and this brought to light further drainage problems on the rainwater side. Drainsmsrt were vrry supportive through this new set of problems. They worked out various options for me with skillfully drawn up plans and costings. The quotes were not cheap but they were given the go ahead to install new drainage gulleys and a large soakaway in our back garden. Plan expected to take two engineers six to seven working days. These guys worked their socks off from 8am each day till their shift end. They were always on time, courteous and extremely helpful. I now know why the quote was so high and I do not begrudge them one penny of this. I would have no hesitation in recommending Drainsmart to anyone. The boss, Tony, was always willing to talk over anything I did not understand and I valued his advice. The two guys he sent to our home were brilliant. Hard working, knowledgable and the finished work is great. All areas cleaned up and made good. All work guaranteed 15 years. Need I say more. Thanks to the whole Drainsmart team."

"Absolutely fantastic service from a brilliant team. Hard-working, great expertise and very generous with their time before and after the survey they carried out on my behalf. We couldn't have been happier with the service they provided and I have no hesitation in recommending this company. Huge thanks to the team!"

"We required a survey of the drains on purchasing a new property. Following the camera findings, we proceeded with some remedial works which included the installation of a structural soft felt liner inside the internal section of the main soil pipe. We have been satisfied with the speed at which Drainsmart were able to come to site to inspect, to submit their report and to carry out the work at a reasonable cost. We found the attending technician extremely professionally competent, knowledgable and forthcoming with information requested."

"Had a blocked drain and Called Drainsmart. They responded quickly and arrived on time and for a fair price . The team was professional,friendly,and got the job done efficiently. Everything was cleared in no time and they left the area clean and tidy. Really happy with the service highly recommend them for any drainage issues."

"We had quite a complicated problem to solve in a old house whilst upgrading and repairing. Tony and the team were very professional. I always felt in good hands. Excellent company."

"Recently had a CCTV and some following work carried out by Drainsmart. Every team member working on the job (Jake, Barry, Mitch, Denny & Kelsey) have been very friendly & helpful. As a first time homeowner, who wants to understand how everything works, I really appreciate the time the team took to explain everything to me. Jake in particular was a huge help and even helped me out with my kitchen sink and liaised with other tradesman visiting the property whilst I was at work. The whole team were a joy to deal with and a massive credit to this company!!! Thanks for all your help."

"Ed and Jack just finished a job. Very polite and professional. Left the site very neat and tidy."

"These guys are absolutely brilliant, I can't recommend them enough. From my first phone call to receipt of my final survey the service was impeccable, and super speedy. Thank you Drainsmart team."

"Great experience with Drainsmart having a CCTV survey carried out they were helpful on the phone explaining the process to me and getting it booked quickly. Would definitely recommend to family & friends."