"Having never had a domestic drainage issue before, I had no idea where to even begin. I started by - unfortunately - going with a different company, who after three visits (and hundreds of pounds) still couldn’t tell me what was actually wrong. They said my only option was to excavate down through the concrete under the house. I rang Tony at drainsmart for a second opinion and within 10 minutes of arriving to the property his team had a pretty good idea of what was wrong. It became clear to me that they actually checked things properly and thoroughly (unlike the other company who didn’t even look in the front drain gulley - sigh). The drainsmart team did a cctv survey for me, identified the issue, came back the next week and did the work without any need to dig up kitchen floor. Without a doubt they saved me many thousands of pounds. Tony, Michael and Brendan were all so polite and helpful I cannot explain how brilliant the Drainsmart team were. They explained things really well to me, a total novice about all things drainage! They kept me in the loop and were really respectful on-site too. I would recommend drainsmart to anyone in a heartbeat."
RA on Google, Drain Investigation in Lewisham, SE8
"Really good service. Quick and easy quote and they were avaliable within a few days to do the job. The report was sent to us 3 days of the work and the Drawings are a really good added bonus. Really precise, cheapest I could find. Would definitely recommend."
Lydia on Google, CCTV Drain Survey in Grays, RM17
"Drainsmart did an absolutely brilliant job for me a few weeks ago when I found I had a drainage issue. Tony was brilliant at keeping me in the loop from the office and Michael who came out for the visits was such a lovely guy who identified the problem quickly and was back within the week to fix it. Since the work was completed everything is now all sorted and we haven’t had an issue. I would highly recommend Drainsmart for anyone who wants an honest opinion from an extremely knowledgeable team. These guys aren’t just out to make a quick buck from you or to overcharge you. It feels more like they really want to help you get your issue sorted properly, which seems a rarity these days but I was just so impressed by the company I wanted to write this review. Thanks Drainsmart!"
Rosie on Trustpilot, Drain Survey in Deptford, SE8
"Lewis and Toby cleared a very badly blocked drain at our home last week, arrived on time and did a super job. We have used drainsmart a few times and they've always been good. We asked them late last week to visit another property and they were here first thing this morning to collect keys, Lewis and Dom have already done the job this morning. 100% recommend."
A Hood on Checkatrade, Drain Survey and Drain Cleaning in Kingston, KT1
"Rapid response to my drain blockage problem which was more difficult than to clear than expected. Ed and Toby were fantastic, really polite kind and explained everything they were doing to stop me getting even more stressed. Really good service. Thank you very much."
Alison on Trust Pilot, Drain Blockage Clearance in Crystal Palace, SE26
"The guys arrived on time and were methodical, thorough clean and tidy. I was very impressed with the detail of their reports and video clips. The service from the office staff was efficient too. It certainly felt like value for money, even though sadly for me what they found were extensive problems but hey, that's what you pay your money for."
Barry on Checkatrade, Drainage Survey in Crystal Palace, SE19
"The team at Drainsmart are absolutely amazing. From the get-go, Tony explained things to me really clearly, which as a total novice in drains (no surprise there) I really appreciated.
Michael who came out to visit me identified the problem super quickly (where another drains company had failed to do so across three hour long visits ). He then came back the next week to fix it. I would really highly recommend Drainsmart and found them to be trustworthy, reliable and price-competitive too. Also, they’re a nice bunch of people to deal with - timely with everything and just generally nice people!
Thank you Tony and team"
Ms Akenhead on Facebook, Drain Survey in London
"Great Service, very quick response to a blocked drain issue. Very reasonable price and good job undertaken. Very caring in dealing with elderly parents"
Roger on Google, Checkatrade and Trustpilot, Drain Blockage Clearance in Beckenham, BR3
"Professional service throughout, was so pleased by the service I received with a quick turn around time and detailed report to match. Would definitely recommend to anyone who needs help with their drains."
Jack on Checkatrade, Trustpilot and Facebook, Drain Survey in Crystal Palace, SE19
"I can't recommend this firm enough. Quick, efficient and professional in work and reporting back and reasonably priced. A1"
David on Google, Checkatrade and Trustpilot, Drain Survey in Dulwich, SE26
"We found Drainsmart to be a trustworthy and reliable company to use. Ed and Toby who carried out the repairs were polite and tidy, and good at communicating what was being done. We would definitely recommend them."
Lizzie on Facebook, Checkatrade and Trustpilot, Drain Repairs in Mitcham, CR4
"Highly recommend for diagnositc drain survey - great communication, professional , efficient. We used Drain Smart for a CCTV drain scan and quote for works when buying a property and they were efficient, quick, and thorough in their report, survey, and follow up. The sellers were also pleased with their professionalism and it made the process very smooth during negotiations. Highly recommend for diagnostic work. We are yet to have the remmedial works completed, but survey-wise, top notch."
JL on Trustpilot, Drain Survey in Herne Hill, SE24
"Great and thorough service!"
MS on Google
"Really friendly professional service. Very interesting watching the survey take place and the guys who attended explained to me what they were doing clearly. Thanks very much!"
Laura on Google, Drain Survey
"Excellent service by Drainsmart. Provided quote online based on a photo of the problem. Engineer was available next day. Completed the job very quickly and to a high standard. 2nd time I have used Drainsmart. Would highly recommend."
Michael on Checkatrade, Gully Replacement in Beckenham, BR3
"The Drainsmart team worked hard to install the new soakaway, and did a good job at keeping the driveway tidy during the works. They answered any queries we had about the works in progress, and kept us informed when poor weather conditions (snow) meant a temporary halt to the works. They were quiet workers - especially important for domestic premises. Tony in the office was helpful in addressing some queries I had concerning the siting and operation of the soakaway. I found the site plan provided as part of the initial quotation helpful for clarifying the position of the new soakaway."
Claire on Checkatrade, Soakaway Installation in Chelmsford, CM1
"Impeccable service from start to finish at very reasonable prices. I required a CCTV drainage inspection in Bromley and was recommended this company by my structural engineer. Everything went smooth right from the start till finish. A very comprehensive report was sent outlining clearly the observations, the risks and the conclusion along with a breakdown of recommended actions showing estimated costs. I later had a follow-up question to clarify a certain issue and Tony was super helpful and got back to me so promptly I would strongly recommend Drainsmart LTD for any drainage-related services."
LAR on Google, Trustpilot and Checkatrade, Drainage Survey in Bromley, BR2
"Excellent work by an impeccable team, all on time and on budget."
Mr J on Checkatrade, Drain Repairs in Beckenham, BR3
"The work was carried out to a high standard and options presented when they were required with no negativity when the option to not change was chosen. Great professionalism from the team that did the work they were very friendly, considerate and worked to get the job done on time and in budget. Great service, great company would definitely consider using again if any other works are required."
JK on Checkatrade, Drain Repairs in Dagenham, RM10
"Absolutely amazing service. They arranged to attend site at very short notice and the report was received shortly thereafter. We highly recommend, and will definitely use again."
Jo on Google, Trustpilot and Checkatrade, Drain Survey in Balham, SW12
"Very Professional service, I've booked a last minute CCTV Drainage Survey on a property that I am buying and they kindly accommodate the booking on the next day morning, very professional report, detailing all the issues and solutions for the problems founded. They also kindly called me on the afternoon to explain the problems founded and costs. Very happy with the service and will definitely book again."
A Rocha on Google, Trustpilot and Checkatrade, Drain Survey in Banstead, SM7
"Prior to purchasing a property we requested Drainsmart to perform a CCTV inspection. There were some questions over access and they gave helpful explanations about what would happen in different eventualities. Following the inspection I had a few questions which they were very quick to respond to. A helpful service."
Alex on Trustpilot, Drain Survey in Wimbledon, SW19
"Really pleased with the quality of the service and workmanship the team from Drainsmart provided me for by business premises. They were there when they said they would be and worked efficiently to get the job done as quickly as possible."
Andy on Trustpilot, Drain Repairs in Kent
"The guys that completed the work were very professional, knowledgeable and carried out the work in a good manner."
Emma, Drain Repairs in Romford, RM2
"I was so happy with the excellent job that the company did to repair my drain cover."
Paula, Manhole Cover Replacement in Croydon, CR0
"I use Drainsmart for most of our companies drainage survey needs, they are always quick to respond, good value and have given very good customer service."
Simon on Trustpilot, CCTV Drain Surveys in London and Kent
"Drainsmart were professional and efficient. We would not hesitate to use again."
Matthew on Checkatrade and Trustpilot, CCTV Drain Survey in Brixton, SE24
"I am so impressed with your engineers. Such nice and hard working young men. They never seem to complain, even though the weather isn’t so nice!"
JC, Drain Repairs in Blackheath, SE3
"Thank you for going the extra mile in adding details to our invoice. The insurance company will reimburse us up to our policy cap!"
CW, Drain Repairs in London
"Just to let you know I was delighted with the work that Ed and Loll (?) did yesterday. They managed the whole thing very efficiently, kept me involved in what was going on all the way, tidied up impeccably afterwards and dealt with the change in the plan very well."
Jo, Drain Repairs in Brixton, SW2
"Really happy with the work and the guys on the day a big thank you to them and yourself for organising"
Jason, Drain Lining in West Wickham, BR4
"We repaired a manhole and broken pipework, requiring material excavation of the kitchen. The engineers were reliable and hard working. They were diligent and determined in clearing the difficult blockage and making the necessary repairs thereafter (including felt lining of pipes). Their professionalism helped ease the stress of the works. They provided regular updates throughout and left the work area tidy. The head office also professional by provided a quote that clearly articulated the scope of works, which they adhered to. I definitely recommend this firm based on my experience."
Courtney on Checkatrade, Drain Repairs in Chiswick, W4
"Could you please thank Edd and Tony for their hard work yesterday, a job well done."
Mr King, Drain Repairs in Stratford, E15
"The work you and your colleagues have provided has been greatly valued. Yourself and your colleagues have been highly professional and very helpful. I am very grateful for the work you and your team have provided."
Ms Williams, Drain Installation in Crystal Palace, SE19
"Just once again wanted to express our gratitude for the work you have done. We are extremely happy that we can finally put this issue to bed and move on with our lives and enjoy living in our home. Thank you for putting the missing pieces of this puzzle together!"
Nina, Drain Repairs including Drain Lining in Notting Hill, W11
"Thanks so much for such a thorough report!"
Mike, CCTV Drain Survey in Brixton, SW2
"Very professional company from initial survey to completion of work. Excellent communication with Tony and team who provided a clear plan of action to resolve drain issues which included replacement of a badly collapsed soil pipe bend and several sections of cracked pipework running under the house. The team who completed the work (Jay and Sam) were experienced and professional throughout and kept me informed with each stage of the repair work. Highly recommend. Thanks!"
N Smith on Checkatrade, Drain Installation in Chislehurst, BR7
"I was very impressed with the professional installation of a new drainage tank and pump installed by Drainsmart. They came up with a very competitive quote and did an excellent job. I will happily use them again if I encounter any other drainage issues."
Paul Green on Trustpilot, Drain Installation in Lee, SE12
"Thank you for the comprehensive report you provided us with."
Jane, CCTV Drain Survey in Bromley, BR2
"I am soon to be a new home owner and was advised to carry out a CCTV survey. I didn't have any understanding of drains or surveys etc but the format of the drawings and report are so clear and easy to follow it made it easier for me to understand."
Amy on Checkatrade, CCTV Drain Survey in Orpington, BR5
"Men were very polite and tidy."
Emma on Checkatrade, Drain Repairs including Drain Lining in West Wickham, BR4
"Very polite and efficient. The results were explained to me on the day and I received a written report the following morning."
Jack on Checkatrade, CCTV Drain Survey in Hackney, E10
"We engaged Drainsmart to conduct a drain survey in advance of buying our new property. Their report was invaluable during the sale process, so it was a natural choice to go back to them for the work. The team that worked with us were fantastic. This was a huge job and involved escavation of our patio and drive together with removal and making good to cabinets in our utility room. They were evidently expert at what they do, sharing their insights and dealing with unexpected issues in a collaborative and helpful way. They went over and above when they identified a new area of concern."
Louisa on Checkatrade, Drain Repairs in Orpington, BR5
"The team came early during the time slot that I had been provided and they were quick and efficient in carrying out their work. And also gave immediate feedback on their findings."
Mr S on Checkatrade, CCTV Drain Survey in Lewisham, SE15
"DrainSmart provides a professional service and the final report and drawings provided Salk the information required."
Sarah on Checkatrade, CCTV Drain Survey in Chatham, ME1
"Drainsmart were incredibly accommodating and helpful. We requested the above urgent works and they managed to book in both appointments within a 24-hour notice. Following the inspection, they produced the survey reports the very next day therefore super-efficient and cooperative. Cost wise they were also very reasonable. As an architect, I would highly recommend their services for drainage surveys on new projects as well as potential homebuyers. Both the admin team and Tony Marsh the contracts manager were extremely friendly and a great reminder of how customer service should be. Thank you."
MA on Checkatrade, Drain Cleaning by high pressure water jetting and CCTV Drain Survey in Clapham, SW4
"Knowledgeable and excellent staff both on site and office based. Look forward to working with you again."
Tadems Architects on Checkatrade, CCTV Drain Survey in Battersea, SW8
"We cannot fault the service we have received from this fantastic company. Fast, efficient and courteous throughout the whole process, we haven't had to worry about a thing. Their service has been outstanding."
Elizabeth on Checkatrade, CCTV Drain Survey in Kenley, CR3
"Great easily understood report and good workmanship from all the team"
Mrs K on Checkatrade, Root cutting and Drain Lining in Dartford, DA1
"I would wholeheartedly recommend Drainsmart! I have used them at 3 separate properties, the first being about 12 years ago and they have dealt with the issues every time. This last visit included finding a manhole cover I did not know existed that was buried under my front lawn; the turf had grown downwards to cause the blockage. They are professional, polite and reasonable in their charges."
L Vigurs, Drain Repairs in Edgware, NW7
"I cannot speak highly enough of this company. I have had to use them several times in the last 12 months for a number of reasons: eg a drain survey to re-routing a drain. The reception/admin team is prompt and efficient, and the work done has been professional and to a high standard."
Mr Chaim Klein, CCTV Drain Surveys and Drain Repairs in London
"The work was done efficiently and as cleanly as possible given that they had to open all the drains and insert a camera."
Danielle, CCTV Drain Survey in Beckenham, BR3
"Great service provided in all aspects. All very friendly and professional."
Mrs C, CCTV Drain Survey in Weybridge, KT13
"Drainsmart fitted me in at short notice, carried out the survey and got the report back to me quickly."
Daniel V, CCTV Drain Survey in Chelsea, SW3
"Your team of guys who carried out the work on 17th and 18th of November were a very nice bunch of guys and in particular the dark-haired gentleman who said he use to live in the area. They were polite, friendly and just a lovely bunch of guys, they are a credit to your organisation, especially due to the length of time trying to get the other party to agree to getting the work done. It was like fresh air seeing them turn up."
O Kitson, Drain Repairs in Plumstead, SE18
"Thank you very much for your work and all that useful additional information."
SB, CCTV Drain Survey in Sevenoaks, TW1
"Jamie and Tyler provided a first-class job, and their work was much appreciated."
P Scott, CCTV Drain Survey in Twickenham, TN13
"Fast, efficient service for a reasonable price. Would use again."
F Davis, CCTV Drain Survey in Banstead, SM7
"I am extremely happy with the quality of the work that the two lads did and I would like to send them my thanks. I will recommend your company to any of my friends, colleagues or acquaintances if they need drain services in the future."
G.I., CCTV Drain Repairs in Blackheath, SE3
"I have watched the very hard work being done to clear the blocked drain. It was obviously a hard blockage to clear and the young man doing the work deserves a medal - it is so good to be able to say that it was a job well done. He also hosed down the lane, which is the best I have ever seen it. Please thank the team, judging by their work today, I would certainly recommend them."
L Black, Drain Unblock in Croydon, CR0
"Thank you for the inspection report, your prompt responses to my queries, the quick scheduling of the inspection and the fast turn around on the report. Excellent work!
R Ziel, Kensington, W8
Also a big thanks to the team you sent out, I'm sure I was in their way asking all sorts of questions and looking at the monitor. They handled my questions and intrusion with informative answers and politeness. Also, a job well done! Very happy with the service you provided!"
D Keenor, Drain Repairs including Drain Lining in Bromley, BR2
"Please pass on my thanks to the team who came to do the work, they were excellent and very helpful."
Jan G, Drain Lining in Greenwich, SE10
"This was an urgent short notice request to complete and report on a CCTV drain survey in connection with a property purchase in Wimbledon following on from a Building Surveyor's recommendation. Drainsmart could not have been more understanding and helpful throughout. They fitted the survey at short notice, completed it with minimal disruption for the current property owner and sent me a high quality (and - important for a lay person - readily digestible) report on the same day which enabled us to exchange contracts the following week. We will now do the work recommended."
John B, CCTV Drain Survey in Wimbledon, SW19
"Very efficient, professional and friendly."
Anon, CCTV Drain Survey in London
"Seamless. They turned up when they said they would, their report was issued in a timely fashion and it was very clear and straight forward."
Helena Thomas Architecture Studio Ltd, CCTV Drain Surveys in London
"Drainsmart have been thoroughly professional and extremely helpful from my initial contact with them to the completion of a job well done. All the teams over the three visits have been extremely polite, tidy and hard working - especially during the recent heatwave! I would definitely use them again if the need arises and recommend them to others."
Richard Cail, Drain Repairs in Brixton, SW2
"Tony was polite and efficient and kept in touch with the progress of the work by email. They did come down to my area on the first day I called however, to take a look at the job as they were in the area which was very nice of them considering at that point they did not know if we were going to go ahead with the work."
Anon, Drain Repairs in Hayes, BR2
"I phoned a few days ago just to say a massive thank you to the two guys who did work at my property. I am the tenant living here and wanted to catch the guys before they finished but because of my shift was not able to catch them. They were very tidy and clean workmen who showed respect for the garden and everything in it. It was very kind of them to leave a couple of quid for the broken lights and I really appreciated it. You are very lucky to have two such polite and friendly men working for you."
Emma W, Drain Repairs in Kensington, SW7
"Very reliable, kept us informed at all times. Good report prepared."
A Smith, CCTV Drain Survey in Fulham, SW10
"They were two delightful young men who carried out their duties very professionally and respectfully which was most refreshing and a credit to your firm."
H Kowalska, CCTV Drain Survey in Tulse Hill, SE21
"Drainsmart did an excellent job and they were extremely pleasant and courteous to deal with. They left the area very tidy. I would highly recommend them."
Richard F, Drain Repairs in Peckham, SE15
"We are always pleased to use Drainsmart for both surveys and remedial works and we know that we can rely upon you to come up with the right results. It is also reassuring to have Michael working alongside our regular survey team and to get the efficient and knowledgeable back up from Danielle and others in your office.
We are often commended by clients and instructing solicitors for our thoroughness and ability to identify defects, and it is frequently the drainage element which gets a special mention."
Nick Axten, CCTV Drain Surveys and Drain Repairs including Drain Lining in London, Kent and Surrey
"Please pass my thanks on to the guys that were here. They were pleasant and worked hard."
M Faulkner, CCTV Drain Survey in South Croydon, CR2
"Please can I say a big 'thank you' to you and your team for such an excellent and incredibly speedy service - this has greatly assisted us in the process of selling the house, and is very much appreciated!"
M Watling, CCTV Drain Survey in West Wickham, BR4
"Thanks again for your professional approach – you are streets ahead of the (very underwhelming!) call I had with Dyno Rod!"
J Rutherford, Drain Cleaning and CCTV Drain Survey in Wimbledon, SE19
"I had a structural survey done on a 1930s property I want to purchase which recommended a drain survey due to cracking in the walls. I called Danielle and she got the survey done the next day. The report was done to a high standard and was easy to understand. Danielle was so helpful with my follow up questions and even sorted me out a specialist insurer (due to the cracking and on advice of my solicitor I told insurers about the structural survey and no one would insure me)! Would not hesitate to recommend this firm."
Emma K, CCTV Drain Survey in Sutton, SM1
"Can I just say how great the guys were. Ed and his colleague were beyond helpful and they both deserve a special mention."
James F, CCTV Drain Survey in Southwark, SE24
"Excellent service and kept well informed."
RDA, CCTV Drain Surveys in London and Kent
"Your guys have been very polite and helpful with this,I can recommend them highly!"
Mrs Trudie Jackson, CCTV Drain Survey in Guildford, GU1
"We have never had drains work done before so choosing this company was a bit of a lottery. We had three quotes and Drainsmart fell right in the middle, however, their assessment was more thorough than the others, and their breakdown of costs more detailed so we chose them.
We couldn't fault them. What they quoted was exactly what they charged and they even threw in a new manhole cover, which was not part of the job, for free. They stuck to their schedule, the work was thoroughly professional and finished to a very high standard. Two men were with us for three days and were unfailingly polite and cheerful and left the place spotless. We were dreading having this work done, as it involved digging out some of our cellar and was a messy job, but we hardly noticed they were there!
Maybe we were just lucky, but if our experience is anything to go by we wouldn't hesitate to recommend this company."
James F, Drain Repairs in Egham, TW20
"Drainsmart were professional and very friendly. They did an outstanding job of surveying our drains and then carrying out the necessary work. They also provided a comprehensive report which helped us decide what work to proceed with. They also were happy to speak on the phone to clarify any further points. Wouldn't hesitate to recommend, one of the best companies we've worked with."
RG, CCTV Drain Survey and Drain Repairs including Drain Lining in Knightsbridge, SW1
"I just wanted to write and say a big thank you to the people that came to do my drains; they worked really hard, were always polite and most importantly they did a really good job."
J Collier, Drain Lining in Wimbledon, SW19
"I was very pleased with the efficient and effective service."
V Heal, CCTV Drain Survey in Richmond, KT2
"I must say you have a terrific crew. They work well and explain themselves well."
C Tileston, Drain Lining in Barnes, SW13
"Carried out as described to me. After the survey Drainsmart called me and gave a very detailed description of what needed to be done and answered all my questions. They evidently are very experienced in the field I would recommend them to anyone with a drain problem."
K Leonard, Drain Repairs in Leatherhead, KT18
"Just like to say thank you for being really efficient and helpful throughout works on this property. Has been a pleasure dealing with you."
HW, Drain Repairs and Drain Installation in Cobham, KT10
"Excellent service all the way from the initial survey, report to the final repair and final communication. Was recommended Drainsmart by the RICS surveyors who did my Home Buyers report. Price was exactly that what was quoted and they completed within the time they said was necessary. Overall very happy with the repair and level of service. Would definitely recommend to anyone buying a house/flat and needs a drainage survey or any repair work done."
A Wace, CCTV Drain Survey and Drain Repairs in Fulham, SW6
"They were very professional in carrying out the work, can not fault their work."
A Ceresa, Carshalton, SM5
"I just wanted to thank your company and let you know that in the recent heavy downpours in Brixton my shop basement was completely dry and lots of other basements flooded. I am really happy with eh effectiveness of the valve that you installed."
L Duckett, Anti-Flood Valve Installation and Drain Repairs in Brixton, SW2
"Thanks to both original engineer and guys that came out recently. Was very pleased with the work undertaken."
Michael, Drain Repairs in Tunbridge Wells, TN1
“Drainsmart were appointed by our insurer’s loss adjuster after we had encountered a flood in our cellar on New Year’s Day. From their initial very thorough and professional investigation, through to the execution of the repairs, which proved more complex and protracted than anyone had first envisaged, I have been most impressed with the performance and attitude of the Drainsmart team. As a Chartered Civil Engineer, I obviously had more than a passing interest in what was going on, and the relationship built up with the gang on site, as well as with you as Contracts Manager in the office, was a positive and very constructive one. The way in which ideas and options were put forward for possible solutions, and the speed and efficiency of the execution was exemplary. Record keeping and provision of information for future reference was dealt with as a matter of course. The quality of workmanship and attention to detail (for example the care taken when reinstating the next-door neighbour’s grass lawn) was excellent. I would have no hesitation in recommending Drainsmart.”
Chris Britton BSc CEng MICE FIHT
“We would like to take this opportunity to thank you (and Crawford) for your prompt response to our claim and for carrying out the works to such a high standard. Everything was left clean and tidy and the repairs appear to have been successful. We will, of course, let you know if we experience any further problems but thanks to your workmanship I trust that will not be necessary.”
Mr & Mrs F. Vvan Oordt
“Following the extensive repair work on our drainage system at Upper Grosvenor Rd, Tunbridge Wells, I would like to thank you personally and your team for the excellent work you have done. I was impressed with your professionalism, flexibility and quality of work. I also much appreciated all the paperwork and reports you have submitted on our behalf to our insurance company and loss adjusters CL (UK). I would be happy to recommend your company to my friends.”
"Just a quick note to say how impressed we were with the professionalism of your team while they were working at our bungalow. Lee was very informative and took a lot of trouble to explain what they were doing so we fully understood what was happening. They cleared up beautifully when they were finished and as we were not here at the time, can you pass on a big thank you. We are now aware that the drain business is far more complicated than we realised! We would be extremely happy to recommend your firm to any potential customers."
“I just wanted to pen you a note to express my thanks for completing such a quick and efficient job at my property in Fontarabia Road last week and for making the entire process for my tenants so unobtrusive. As you are aware this had been a problem we had for number of weeks and the tenants were getting understandably increasingly frustrated with the problem, especially after we realised that the problem was from a foul pipe. After having had several drainage and plumbing contractors in to diagnose the problem Drainsmart were the only company to source the problem quickly, find a solution and fix the problem efficiently and without fuss whilst keeping me up to date on a daily basis of where we were throughout the project so thank you very much for coordinating this and please pass my thanks on to your team who were fantastic. It has been an incredibly worrying situation and at one stage I thought I would have to move my tenants out of the property so thanks very much for all your help, needless to say should I have any problems in the future I will certainly give you a call and I’d certainly recommend you to anyone should you require it.”
“Thank you for the quick reaction to our drain problems at the church last week and for the speedy action which has enabled us to be ready for this week’s wedding. Everyone worked hard and efficiently and we are much impressed with your service. I would have no hesitation in recommending your services to anyone else.”
“Thank you so much for a brilliant fast, efficient, friendly service at very competitive prices. I’ll definitely be recommending you!”
“I would like to thank you for the reports and say that I have been very impressed with the speed and efficiency of the service you have provided. I will be grateful if you will convey this message to your team. It is refreshing to be on the receiving end of such a professional company. Thank you again. I am sending the invoice payment by BACS today.”
“Michael and Ed have just left, having done what seems to my untrained eye, an absolutely brilliant job, and they’re a pleasure to deal with. So thank you very much, and Nick and I will await your report, and film as well if I may, with interest and perhaps a little anxiety!”
“Since I have been unable to speak to you by phone today I thought I would email you.
First of all I would like to mention the professional, polite and efficient way in which Lee and Luke went about their work yesterday, especially Lee. They are a credit to your company.”
Mr T Baden
“Have had confirmation from Insurer that, thanks to you .they are happy to cover my share of the repairs for which I am truly grateful. As a token of thanks I’d like to send you and your staff your favourite tipple. This is most definitely not a bribe as you have already completed the work and I have paid.”
“I wish to thank Tony Marsh and his team on a fantastic job carried out on the drain/pipes at this big old house. Extremely helpful and knowledgeable and the plan of the pipework to sewer is much appreciated. Very reasonably priced for level of service, also had help with insurer ,and will definitely recommend them.”