Testimonials
Reviews of Drainsmart - a London drainage company
At Drainsmart, our team prides itself on providing exceptional service to our customers in London and across the South East of England. Whether they are having an initial drain survey or full-scale drain repairs, we aim to please. On this page you will find some of the feedback we have received as a 5-star rated London drainage company.
"Just bought a bungalow. Drainsmart did the cctv check and this brought to light problems which helped negotiate a purchase price reduction. Engaged Drainsmart to carry out known fault repair work and this brought to light further drainage problems on the rainwater side. Drainsmart were very supportive through this new set of problems. They worked out various options for me with skillfully drawn up plans and costings. The quotes were not cheap but they were given the go ahead to install new drainage gullys and a large soakaway in our back garden. Plan expected to take two engineers six to seven working days. These guys worked their socks off from 8am each day till their shift end. They were always on time, courteous and extremely helpful. I now know why the quote was so high and I do not begrudge them one penny of this. I would have no hesitation in recommending Drainsmart to anyone. The boss, Tony, was always willing to talk over anything I did not understand and I valued his advice. The two guys he sent to our home were brilliant. Hard working, knowledgable and the finished work is great. All areas cleaned up and made good. All work guaranteed 15 years. Need I say more. Thanks to the whole Drainsmart team."
Graham on Google, CCTV Drain Survey, Drain Installation and Drain Repairs in Orpington, BR5
More Reviews of Drainsmart
"As a Bromley-based business owner, I have used Drainsmart for a number of years, both professionally and personally. I have always found them to be reliable, efficient, competitively priced, and a pleasure to deal with. Their service is consistently excellent, and I would have no hesitation in recommending them."
Michael on Trustpilot sharing feedback on a CCTV drain survey in Hammersmith (W6)
"I used drainsmart for a CCTV survey as part of drawing up our plans for an extension. They were very helpful and informative and were able to come out the next day. We had the report within 3 days. I’d recommend for CCTV surveys."
CCTV Drain Survey in Welling, DA16 - Google review from Karen
"From beginning to end Drain Smart staff friendly excellent especially Tony who went above and beyond to help with all our issues. Highly recommend."
Feedback from Helen on Trustpilot, Drain Investigations, Replacing Pipework and Drainage Repairs in Orpington, BR6
"Couldnt recommend highly enough. Tony's team have worked for us before and when we said we were worried about rats in our drainage he sent his team for 8am the next morning. Everyone we've met from the company has been knowledgeable, friendly, thorough and reassuring. They work hard, do things properly with fair pricing. Thank you"
Reviewed on Google by Lachlan after a drainage assessment and installation of a marine grade steel rat blocker in Bromley, BR1
"Jake and his fellow team were fantastic. We were quite stressed about the drainage issues we had and they were excellent finding a good solution for us, took time to explain everything and left our driveway tidier than when they started. Would highly recommend."
Google review by Anna - CCTV Drainage Survey and Repairs in Bromley, BR1
"Great company, provided a CCTV drains report for a block of flats I manage, comprehensive report provided with recommendations and a quote. Attended promptly. Will definately use again."
Gemma's Checkatrade review for a CCTV Drain Survey completed in Beckenham, BR3
"Fantastic service"
CCTV drain survey and repairs carried out in Twickenham (TW1) - reviewed by Steve on Trustpilot
"Thorough and detailed report. Isolating and highlighting the issues that we need to resolve."
Feedback from Kristy via Trustpilot after a CCTV camera inspection in Camden, NW6
"Highly recommended. Excellent, professional service from start to finish. Tony was extremely helpful and explained the process in a clear and transparent manner. I would not hesitate to recommend drainsmart."
Steve on Trustpilot, following a Drainage Ownership Assessment in Haringey, N17
"The team from Drainsmart Ltd were very responsive and communicated clearly throughout the process for a survey they carried out on our property in Blackheath. The report was clear, comprehensive and delivered timely. Would not hesitate to recommend them."
Trustpilot review from Kwaku – CCTV Drain Survey in Blackheath, SE3
"Tilly is an absolute star, great communication skills and got me a quote within a few hours which is brilliant, providing the best price and service, would recommended to anyone!!!"
Michael on Trustpilot sharing feedback on a CCTV drain survey in Hammersmith (W6)
"Thank you to all those at Drainsmart! Not only were you all friendly, kind and courteous, you were really quick to handle our call and completed our job in no time at all. The crew that came were helpful and answered all our questions. Thank you once again you will highly be recommended by us in the future."
Blockage Clearance in Beckenham, BR3 - Google and Checkatrade review from Funshine Day Nursery
"Our drainage systems needed some serious TLC. The team was experienced, efficient and left everything neat and tidy. They are trustworthy, nice people and we recommend them."
Feedback from Sonya on Google, Replacing Pipework and Drainage Repairs in Beckenham, BR3
"Our CCTV survey for our ground floor extension was carried out and the results issued in around a week. Super quick response for what I felt was a very reasonable fee. My architect was happy with their plans. Thanks Drainsmart."
Reviewed on Trustpilot by Max after a Standard Architect CCTV Camera Condition Inspection in Esher, KT10
"We’re very pleased with the work carried out by Drainsmart. They correctly diagnosed the cause of ongoing blockages and foul odours as a failed interceptor arrangement and provided a permanent engineered solution.
The works included installing a new interceptor trap and manhole, sealing the original chamber to make it airtight, and reconfiguring associated drainage runs. Communication was excellent throughout, with Tony managing the process professionally, and the site team completed the works to a high standard, leaving everything clean and tidy. Highly recommended for complex drainage issues."
Google review by Manny - Drainage Investigations and Repairs in Wandsworth, SW11
"Very professional
Friendly team
Fair pricing
Always on call for advice
Would happily use again"
Sam's Google review for Drain Repairs in Newham, E7
"Drainsmart provided a very comprehensive service for our property in London. Report was provided a few days after inspection and any queries were handled promptly"
CCTV Camera Inspection carried out in Haringey, N4 - reviewed by Judy on Trustpilot
"I was recommended this company by my Structural engineer. At first they were completely booked out and I needed a survey arranged very quickly. Danielle was very helpful in making it possible.
All team members I spoke to were very courteous and helpful
All very professional service with a competitive price tag"
Feedback from Vasuki via Google after a CCTV Drain Survey in New Malden, KT3
"The company's quote was very competitive, the workmen who attended were explanatory and efficient"
Peter on Trustpilot, following Drain Repairs in Lambeth, SW9
"We had extensive drainage works carried out on our property in SW London. We were really impressed with the team that attended, they were professional and worked neatly and quickly. The admin team have also been great and we wouldn't hesitate in recommending Drainsmart."
Google review from Emma - Drain Survey and Drain Reparis in East Sheen, SW14