Testimonials

"Your guys have been very polite and helpful with this,I can recommend them highly!"

"We have never had drains work done before so choosing this company was a bit of a lottery. We had three quotes and Drainsmart fell right in the middle, however, their assessment was more thorough than the others, and their breakdown of costs more detailed so we chose them.     We couldn't fault them. What they quoted was exactly what they charged and they even threw in a new manhole cover, which was not part of the job, for free. They stuck to their schedule, the work was thoroughly professional and finished to a very high standard. Two men were with us for three days and were unfailingly polite and cheerful and left the place spotless. We were dreading having this work done, as it involved digging out some of our cellar and was a messy job, but we hardly noticed they were there!   Maybe we were just lucky, but if our experience is anything to go by we wouldn't hesitate to recommend this company."

"Drainsmart were professional and very friendly. They did an outstanding job of surveying our drains and then carrying out the necessary work. They also provided a comprehensive report which helped us decide what work to proceed with. They also were happy to speak on the phone to clarify any further points. Wouldn't hesitate to recommend, one of the best companies we've worked with."

"I just wanted to write and say a big thank you to the people that came to do my drains; they worked really hard, were always polite and most importantly they did a really good job."

"I was very pleased with the efficient and effective service."

"I must say you have a terrific crew. They work well and explain themselves well."

"Carried out as described to me. After the survey Drainsmart called me and gave a very detailed description of what needed to be done and answered all my questions. They evidently are very experienced in the field I would recommend them to anyone with a drain problem."

"Just like to say thank you for being really efficient and helpful throughout works on this property. Has been a pleasure dealing with you."

"Excellent service all the way from the initial survey, report to the final repair and final communication. Was recommended Drainsmart by the RICS surveyors who did my Home Buyers report. Price was exactly that what was quoted and they completed within the time they said was necessary. Overall very happy with the repair and level of service. Would definitely recommend to anyone buying a house/flat and needs a drainage survey or any repair work done."

"They were very professional in carrying out the work, can not fault their work."

"I just wanted to thank your company and let you know that in the recent heavy downpours in Brixton my shop basement was completely dry and lots of other basements flooded. I am really happy with eh effectiveness of the valve that you installed."

"Thanks to both original engineer and guys that came out recently. Was very pleased with the work undertaken."

“Drainsmart were appointed by our insurer’s loss adjuster after we had encountered a flood in our cellar on New Year’s Day. From their initial very thorough and professional investigation, through to the execution of the repairs, which proved more complex and protracted than anyone had first envisaged, I have been most impressed with the performance and attitude of the Drainsmart team. As a Chartered Civil Engineer, I obviously had more than a passing interest in what was going on, and the relationship built up with the gang on site, as well as with you as Contracts Manager in the office, was a positive and very constructive one. The way in which ideas and options were put forward for possible solutions, and the speed and efficiency of the execution was exemplary. Record keeping and provision of information for future reference was dealt with as a matter of course. The quality of workmanship and attention to detail (for example the care taken when reinstating the next-door neighbour’s grass lawn) was excellent. I would have no hesitation in recommending Drainsmart.”

“We would like to take this opportunity to thank you (and Crawford) for your prompt response to our claim and for carrying out the works to such a high standard. Everything was left clean and tidy and the repairs appear to have been successful. We will, of course, let you know if we experience any further problems but thanks to your workmanship I trust that will not be necessary.”

“Following the extensive repair work on our drainage system at Upper Grosvenor Rd, Tunbridge Wells, I would like to thank you personally and your team for the excellent work you have done. I was impressed with your professionalism, flexibility and quality of work. I also much appreciated all the paperwork and reports you have submitted on our behalf to our insurance company and loss adjusters CL (UK). I would be happy to recommend your company to my friends.”

"Just a quick note to say how impressed we were with the professionalism of your team while they were working at our bungalow. Lee was very informative and took a lot of trouble to explain what they were doing so we fully understood what was happening. They cleared up beautifully when they were finished and as we were not here at the time, can you pass on a big thank you. We are now aware that the drain business is far more complicated than we realised! We would be extremely happy to recommend your firm to any potential customers."

“I just wanted to pen you a note to express my thanks for completing such a quick and efficient job at my property in Fontarabia Road last week and for making the entire process for my tenants so unobtrusive. As you are aware this had been a problem we had for number of weeks and the tenants were getting understandably increasingly frustrated with the problem, especially after we realised that the problem was from a foul pipe. After having had several drainage and plumbing contractors in to diagnose the problem Drainsmart were the only company to source the problem quickly, find a solution and fix the problem efficiently and without fuss whilst keeping me up to date on a daily basis of where we were throughout the project so thank you very much for coordinating this and please pass my thanks on to your team who were fantastic. It has been an incredibly worrying situation and at one stage I thought I would have to move my tenants out of the property so thanks very much for all your help, needless to say should I have any problems in the future I will certainly give you a call and I’d certainly recommend you to anyone should you require it.”

“Thank you for the quick reaction to our drain problems at the church last week and for the speedy action which has enabled us to be ready for this week’s wedding. Everyone worked hard and efficiently and we are much impressed with your service. I would have no hesitation in recommending your services to anyone else.”

“Thank you so much for a brilliant fast, efficient, friendly service at very competitive prices. I’ll definitely be recommending you!”

“I would like to thank you for the reports and say that I have been very impressed with the speed and efficiency of the service you have provided. I will be grateful if you will convey this message to your team. It is refreshing to be on the receiving end of such a professional company. Thank you again. I am sending the invoice payment by BACS today.”