Testimonials
Reviews of Drainsmart - a London drainage company
At Drainsmart, our team prides itself on providing exceptional service to our customers in London and across the South East of England. Whether they are having an initial drain survey or full-scale drain repairs, we aim to please. On this page you will find some of the feedback we have received as a 5-star rated London drainage company.
"Just bought a bungalow. Drainsmart did the cctv check and this brought to light problems which helped negotiate a purchase price reduction. Engaged Drainsmart to carry out known fault repair work and this brought to light further drainage problems on the rainwater side. Drainsmart were very supportive through this new set of problems. They worked out various options for me with skillfully drawn up plans and costings. The quotes were not cheap but they were given the go ahead to install new drainage gullys and a large soakaway in our back garden. Plan expected to take two engineers six to seven working days. These guys worked their socks off from 8am each day till their shift end. They were always on time, courteous and extremely helpful. I now know why the quote was so high and I do not begrudge them one penny of this. I would have no hesitation in recommending Drainsmart to anyone. The boss, Tony, was always willing to talk over anything I did not understand and I valued his advice. The two guys he sent to our home were brilliant. Hard working, knowledgable and the finished work is great. All areas cleaned up and made good. All work guaranteed 15 years. Need I say more. Thanks to the whole Drainsmart team."
Graham on Google, CCTV Drain Survey, Drain Installation and Drain Repairs in Orpington, BR5
More Reviews of Drainsmart
"Seamless. They turned up when they said they would, their report was issued in a timely fashion and it was very clear and straight forward."
Helena Thomas Architecture Studio Ltd, CCTV Drain Surveys in London
"Drainsmart have been thoroughly professional and extremely helpful from my initial contact with them to the completion of a job well done. All the teams over the three visits have been extremely polite, tidy and hard working - especially during the recent heatwave! I would definitely use them again if the need arises and recommend them to others."
Richard Cail, Drain Repairs in Brixton, SW2
"Tony was polite and efficient and kept in touch with the progress of the work by email. They did come down to my area on the first day I called however, to take a look at the job as they were in the area which was very nice of them considering at that point they did not know if we were going to go ahead with the work."
Anon, Drain Repairs in Hayes, BR2
"I phoned a few days ago just to say a massive thank you to the two guys who did work at my property. I am the tenant living here and wanted to catch the guys before they finished but because of my shift was not able to catch them. They were very tidy and clean workmen who showed respect for the garden and everything in it. It was very kind of them to leave a couple of quid for the broken lights and I really appreciated it. You are very lucky to have two such polite and friendly men working for you."
Emma W, Drain Repairs in Kensington, SW7
"Very reliable, kept us informed at all times. Good report prepared."
A Smith, CCTV Drain Survey in Fulham, SW10
"They were two delightful young men who carried out their duties very professionally and respectfully which was most refreshing and a credit to your firm."
H Kowalska, CCTV Drain Survey in Tulse Hill, SE21
"Drainsmart did an excellent job and they were extremely pleasant and courteous to deal with. They left the area very tidy. I would highly recommend them."
Richard F, Drain Repairs in Peckham, SE15
We are always pleased to use Drainsmart for both surveys and remedial works and we know that we can rely upon you to come up with the right results. It is also reassuring to have Michael working alongside our regular survey team and to get the efficient and knowledgeable back up from Danielle and others in your office. We are often commended by clients and instructing solicitors for our thoroughness and ability to identify defects, and it is frequently the drainage element which gets a special mention.
Nick Axten, CCTV Drain Surveys and Drain Repairs including Drain Lining in London, Kent and Surrey
"Please pass my thanks on to the guys that were here. They were pleasant and worked hard."
M Faulkner, CCTV Drain Survey in South Croydon, CR2
"Please can I say a big 'thank you' to you and your team for such an excellent and incredibly speedy service - this has greatly assisted us in the process of selling the house, and is very much appreciated!"
M Watling, CCTV Drain Survey in West Wickham, BR4
"Thanks again for your professional approach – you are streets ahead of the (very underwhelming!) call I had with Dyno Rod!"
J Rutherford, Drain Cleaning and CCTV Drain Survey in Wimbledon, SE19
"I had a structural survey done on a 1930s property I want to purchase which recommended a drain survey due to cracking in the walls. I called Danielle and she got the survey done the next day. The report was done to a high standard and was easy to understand. Danielle was so helpful with my follow up questions and even sorted me out a specialist insurer (due to the cracking and on advice of my solicitor I told insurers about the structural survey and no one would insure me)! Would not hesitate to recommend this firm."
Emma K, CCTV Drain Survey in Sutton, SM1
"Can I just say how great the guys were. Ed and his colleague were beyond helpful and they both deserve a special mention."
James F, CCTV Drain Survey in Southwark, SE24
"Excellent service and kept well informed."
RDA, CCTV Drain Surveys in London and Kent
"Your guys have been very polite and helpful with this,I can recommend them highly!"
Mrs Trudie Jackson, CCTV Drain Survey in Guildford, GU1
"We have never had drains work done before so choosing this company was a bit of a lottery. We had three quotes and Drainsmart fell right in the middle, however, their assessment was more thorough than the others, and their breakdown of costs more detailed so we chose them. We couldn't fault them. What they quoted was exactly what they charged and they even threw in a new manhole cover, which was not part of the job, for free. They stuck to their schedule, the work was thoroughly professional and finished to a very high standard. Two men were with us for three days and were unfailingly polite and cheerful and left the place spotless. We were dreading having this work done, as it involved digging out some of our cellar and was a messy job, but we hardly noticed they were there! Maybe we were just lucky, but if our experience is anything to go by we wouldn't hesitate to recommend this company."
James F, Drain Repairs in Egham, TW20
"Drainsmart were professional and very friendly. They did an outstanding job of surveying our drains and then carrying out the necessary work. They also provided a comprehensive report which helped us decide what work to proceed with. They also were happy to speak on the phone to clarify any further points. Wouldn't hesitate to recommend, one of the best companies we've worked with."
RG, CCTV Drain Survey and Drain Repairs including Drain Lining in Knightsbridge, SW1
"I just wanted to write and say a big thank you to the people that came to do my drains; they worked really hard, were always polite and most importantly they did a really good job."
J Collier, Drain Lining in Wimbledon, SW19
"I was very pleased with the efficient and effective service."
V Heal, CCTV Drain Survey in Richmond, KT2
"I must say you have a terrific crew. They work well and explain themselves well."
C Tileston, Drain Lining in Barnes, SW13