Testimonials

"Very good, efficient job and quick response."

"A brilliant company and service, when sorting out our blocked internal drain within the home and having to deal with hundreds of drain flies during the process. Very polite and knowledgeable​"

"We used DrainSmart for a CCTV drain survey ahead of purchasing our house. The survey identified issues with the drains that needed rectifying and after completing our house purchase we instructed DrainSmart to complete the work. This included milling using Picote machinery to cut through cement intrusion and tree root penetration, high pressure water jetting and adding soft felt lining to ensure everything was water tight. The team arrived on time, were friendly and courteous, worked quickly and left everything as tidy as when they had arrived. We'd highly recommend!"

"Drainsmart installed some new gullies and shifted the existing soil pipe and rainwater pipe locations so we could have the drainage sorted before starting a kitchen renovation project. I went back to Drainsmart after an earlier positive experience with a CCTV survey and small repair job.Tony and team saved us money by simplifying the connections to Thames Water (and thus minimizing fees payable). They took care of some extra above-ground pipework that needed sorting but would not normally be in scope. The clean-up was very neat and tidy. The guys that came to our house were all incredibly polite, respectful and friendly. We really appreciated their thoughtfulness on a number of occasions while they were there. Finally, when the Building Control inspector came to review the work he made a point to tell us how impressed he was with the quality." Drainsmart do a great job and I wouldn't hesitate to use them again."

"Carried out a survey followed by remedial works to some below-ground drainage at our premises. Professional and effective service with good communication throughout. Prices were very reasonable for the works also. We would definitely use Drainsmart again in the future."

"Super company. This company has done serrious drainage work for our Church no problems since. We called them to clear a blocked gully it’s easy to book, they come on time and are very tidy. The price they quoted was the price we paid. Plus they checked the cleaned drain was flowing to its inspection chamber."

"We had consistent problems with our external drains and Drainsmart conducted investigations with CTV and then recommended a solution. This involved replacing old drains which were underneath a patio area. The work was done to the highest standard, the problem entirely solved but also the patio slabs were restored even better than before !! Great work by a great team who clearly knew what they were doing, were clean and efficient (despite heavy rain!) and altogether very good value for money."

"Cannot fault Drainsmart! I recently needed some work done and had made several enquires with several different companies however when I came across Drainsmart I could not anymore happier. From the very beginning with the phone calls, emails and actual personal interactions, it was all very positive and the service provided was exceptional. Each member of the team was extremely friendly, approachable and willing to help with detailed explanations. When the engineers had arrived to conduct the works, their goal was to create the least amount of mess possible and to reduce the area of work to not damage any other part of the infrastructure. Not only were they keeping me updated as they worked, they communicated well amongst each other and me as the client. The work took 4 days to complete (compared to being told it would take 3-4 weeks from other businesses) and prior to leaving each day they would clean up so my property would not be left a mess. We all engaged very well, whilst having a laugh and good conversation about several things. I cannot fault a single thing about my experience and the work completed by Drainsmart. I would highly recommend doing business with them and I know for next time, I would not need to find anyone else to go to for business. Drainsmart all the way. The business and its team should be proud of the way they do business and conduct themselves."

"Easy to arrange, appointment very smooth, and report gave us everything we needed.​"

"Excellent customer service. good communication and going the extra mile to keep client informed. work completed on time and site cleared and left immaculate. Would thoroughly recommend"

"Called in Drainsmart to trace the source of smelly water coming into our cellar. The technicians came when they said they would, and applied various investigative procedures - including camera and dye to a rainwater gulley. They soon found the source, and Jake and his team also identified and fixed a second problem with the aid of a camera. Inserting a lining inside the pipe to prevent any further leaks. Drainsmart are organized, knowledgable with good kit. I felt confident they were going to fix the problem permanently. They were organized, and efficient, and very tidy."

"On time for the appointment, pleasant staff who explained their findings. The high quality report on the state of the drains was available a couple of business days later, as promised.​"

"First class, professional job and good value for money. We needed an overflowing drain (water) to be unblocked. Drainsmart responded in record time, offered a good price, turned up within a few hours (though we had been prepared to wait) and the team was friendly, efficient, and did a thorough job removing materials which had accumulated over many years, long before we came here in 2021, and clearing the underground pipes. We are very pleased with the work and the tidyness of the site afterwards. Altogether excellent!"

"I was very pleased with the service drain smart gave me when they were undertaking a survey prior to us starting the contract. I would not hesitate in recommending this company."

"Drainsmart arrived on time and carried out the survey without any issues. I was very pleased with the whole job."

"Appointment was arranged fast. Guys were on time. No fuss, job got done. A huge relief."

"Mike and Ethan visited our house in early January as we needed to find out which which way our water / drains travelled. Mike took his time to explain certain aspects of what they were going to be doing and advised on what he thought would be the best possible solution to add a soil stack for when moving the bathroom upstairs. Would highly recommend Drain Smart, professional and efficient company with great customer service."

"A Big Thank-You to Drainsmart… I would like to say thank to the Drainsmart Team for fixing my complicated drain problems I would also like to send a big thank you to Ed and the other gentleman that attended with him on the Wednesday 7th December (Sorry I can not remember his name) for their excellent service, they were polite, they kept us informed of what was happening and they were punctual on both days, a job well done!!! I would highly recommend Drainsmart to family and friends"

"Drain smart arrived bang on time and the two workmen who were assigned our job were lovely and incredibly polite. They assessed the problem and within twenty minutes our drains were flushed through and clear. No more baby wipes in this house. Great service."

"Drainsmart are brilliant - again! I had my second drains problem in less than a year, a different one from the time before. Drainsmart arrived at the time they said they would. Jim knew exactly what to do and dealt with the issue. Thank goodness! I hope I never, ever have another drains problem, but if I do, I know exactly who to contact - Drainsmart."