Testimonials

"We had consistent problems with our external drains and Drainsmart conducted investigations with CTV and then recommended a solution. This involved replacing old drains which were underneath a patio area. The work was done to the highest standard, the problem entirely solved but also the patio slabs were restored even better than before !! Great work by a great team who clearly knew what they were doing, were clean and efficient (despite heavy rain!) and altogether very good value for money."

"Cannot fault Drainsmart! I recently needed some work done and had made several enquires with several different companies however when I came across Drainsmart I could not anymore happier. From the very beginning with the phone calls, emails and actual personal interactions, it was all very positive and the service provided was exceptional. Each member of the team was extremely friendly, approachable and willing to help with detailed explanations. When the engineers had arrived to conduct the works, their goal was to create the least amount of mess possible and to reduce the area of work to not damage any other part of the infrastructure. Not only were they keeping me updated as they worked, they communicated well amongst each other and me as the client. The work took 4 days to complete (compared to being told it would take 3-4 weeks from other businesses) and prior to leaving each day they would clean up so my property would not be left a mess. We all engaged very well, whilst having a laugh and good conversation about several things. I cannot fault a single thing about my experience and the work completed by Drainsmart. I would highly recommend doing business with them and I know for next time, I would not need to find anyone else to go to for business. Drainsmart all the way. The business and its team should be proud of the way they do business and conduct themselves."

"Easy to arrange, appointment very smooth, and report gave us everything we needed.​"

"Excellent customer service. good communication and going the extra mile to keep client informed. work completed on time and site cleared and left immaculate. Would thoroughly recommend"

"Called in Drainsmart to trace the source of smelly water coming into our cellar. The technicians came when they said they would, and applied various investigative procedures - including camera and dye to a rainwater gulley. They soon found the source, and Jake and his team also identified and fixed a second problem with the aid of a camera. Inserting a lining inside the pipe to prevent any further leaks. Drainsmart are organized, knowledgable with good kit. I felt confident they were going to fix the problem permanently. They were organized, and efficient, and very tidy."

"On time for the appointment, pleasant staff who explained their findings. The high quality report on the state of the drains was available a couple of business days later, as promised.​"

"First class, professional job and good value for money. We needed an overflowing drain (water) to be unblocked. Drainsmart responded in record time, offered a good price, turned up within a few hours (though we had been prepared to wait) and the team was friendly, efficient, and did a thorough job removing materials which had accumulated over many years, long before we came here in 2021, and clearing the underground pipes. We are very pleased with the work and the tidyness of the site afterwards. Altogether excellent!"

"I was very pleased with the service drain smart gave me when they were undertaking a survey prior to us starting the contract. I would not hesitate in recommending this company."

"Drainsmart arrived on time and carried out the survey without any issues. I was very pleased with the whole job."

"Appointment was arranged fast. Guys were on time. No fuss, job got done. A huge relief."

"Mike and Ethan visited our house in early January as we needed to find out which which way our water / drains travelled. Mike took his time to explain certain aspects of what they were going to be doing and advised on what he thought would be the best possible solution to add a soil stack for when moving the bathroom upstairs. Would highly recommend Drain Smart, professional and efficient company with great customer service."

"A Big Thank-You to Drainsmart… I would like to say thank to the Drainsmart Team for fixing my complicated drain problems I would also like to send a big thank you to Ed and the other gentleman that attended with him on the Wednesday 7th December (Sorry I can not remember his name) for their excellent service, they were polite, they kept us informed of what was happening and they were punctual on both days, a job well done!!! I would highly recommend Drainsmart to family and friends"

"Drain smart arrived bang on time and the two workmen who were assigned our job were lovely and incredibly polite. They assessed the problem and within twenty minutes our drains were flushed through and clear. No more baby wipes in this house. Great service."

"Drainsmart are brilliant - again! I had my second drains problem in less than a year, a different one from the time before. Drainsmart arrived at the time they said they would. Jim knew exactly what to do and dealt with the issue. Thank goodness! I hope I never, ever have another drains problem, but if I do, I know exactly who to contact - Drainsmart."

"I had a problem which stemmed from the previous builder not closing off dead lines before completing extension. I spoke to Tony at Drain Smart and he was very helpful and giving with information and advice that even pest control wasn't able to give. He guided me what was needed to be done and his team were quick, proficient, tidy and polite when completing the necessary work thoroughly. I am very happy with the work and all of his advice as I wouldn't have known which way to turn to deal with the issue!​"

"A multi-skilled company. DrainSmart arrived to conduct a CCTV survey but departed on the same day having completely dealt with the serious problem shown up by the survey - the two operatives were multi-skilled and, having procured the necessary materials, did the necessary excavation, fitted the pipework and replaced the manhole and manhole cover to complete the job."

"Exceptional speed, professionalism and detail"

"Very happy with the service. Prompt and courteous, helpful and friendly. Also offered some good advice. Would recommend."

"Thank you for your quick and efficient service and your polite and helpful manner on the phone. My aunt is so relieved to have everything working again."

"Drainsmart had perfect customer service. They were efficient, polite and when things didn’t quite go to plan (an equipment failure totally out of their control) they dealt with it in the perfect way. They got in touch, rebooked at my convenience and expedited the report free of charge. I love companies with customer service like this. I will always recommend you Drainsmart for my experience! Thanks!!"