Testimonials

"Exceptional speed, professionalism and detail"

"Very happy with the service. Prompt and courteous, helpful and friendly. Also offered some good advice. Would recommend."

"Thank you for your quick and efficient service and your polite and helpful manner on the phone. My aunt is so relieved to have everything working again."

"Drainsmart had perfect customer service. They were efficient, polite and when things didn’t quite go to plan (an equipment failure totally out of their control) they dealt with it in the perfect way. They got in touch, rebooked at my convenience and expedited the report free of charge. I love companies with customer service like this. I will always recommend you Drainsmart for my experience! Thanks!!"

"Jake and Barry arrived on time and were both polite and professional, carrying out the work quickly and efficiently. They also cleaned up the area they worked in before they left, it was most appreciated."

"Cannot recommend enough. The guys turn up on time every day, keep you well informed of what they are doing and what needs to be done next, and then tidy up before they leave. Whole process was transparent and fair."

"Just wanted to say a big thank you for the drain inspection, report and drawings provided. The inspection confirmed that our redundant drains were not sealed by our builder. As they were not sealed/cut, we had a "nasty" visitor that started chewing at the new underfloor insulation. Having the drawings and measurements helped us to find the redundant drains, after digging at the correct location, and cut and properly seal them (the measurements pointed out that one drain should have been really close to a concrete post and I thought they were wrong -> it turns out the measurements were correct). Thanks again and keep it up at the same level."

"Excellent service. Had a CCTV drainage survey carried out staff were friendly and well mannered staff & I received my report promptly. Having repairs carried out soon by Drainsmart and have no worries as I know they’ll do an excellent job!"

"The survey was thorough and they cared about what they were doing. Once we had the report their engineer was happy to talk about the various options and advise what needed to be done. We chose them to carry out the work and are very happy that we did. They helped us when we needed it."

"Broken sewer pipe and bad smell in the house. I had these guys round for a quote. Unlike other companies they didn’t try to charge to to have a look at my drain problem. The 3 engineers came in the morning to fix the issue, excavated the concrete, repaired several botched jobs by previous builders and they were all done by lunchtime. Bare in mind I had been quoted for up to 4 days work from other companies, I couldn’t recommend drainsmart enough. Thank you. Very fair pricing and extremely professional and fair."

"Excellent work, friendly staff no issues"

"Great experience as always with Drainsmart. Highly recommend!​"

"Carried out substantial drainage works. Excellent service, including efficiency to carry out the works themselves and communication before, during and after."

"Came out quickly, did exactly as promised!"

"Drainsmart were recommended by my surveyor when I was buying a property and their survey was really helpful. When I subsequently had some work done, Ed and Jay who carried out the works, were efficient, considerate and tidy, and made sure that the end result was both functional and unobtrusive. Their knowledge and insight has been really helpful."

"The underground drain from my kitchen got blocked this morning. I called Drainsmart. They told me the engineer would come this afternoon. The engineer was Sam with his colleague Jack. They came and quickly diagnosed the issue. They dealt with the problem efficiently - explaining to me with a smile what they were doing and why. My drain is now unblocked. Dealing with Drainsmart was so easy and they were effective. I am really grateful."

"They did a good job at a competitive price. The guys came on time and were quick and efficient. They put down protection on the floors and were generally respectful of the house. Recommend​"

"All good, survey was efficiently and quickly organised. Survey seems comprehensive, and was clear. Friendly too."

"Did a great job replacing a broken manhole cover and took the old one away. Was the best quote I found and they sorted it out very quickly. Very tidy work cementing in a new manhole cover. Well pleased."

"The team replaced a cracked rainwater gully, they had to dig out the concrete to install it but left everything immaculate afterwards. They conducted a survey of the drains and when they could not complete it due to a blockage, they came back shortly afterwards with the jetting equipment so they could finish it.​"