Testimonials
Reviews of Drainsmart - a London drainage company
At Drainsmart, our team prides itself on providing exceptional service to our customers in London and across the South East of England. Whether they are having an initial drain survey or full-scale drain repairs, we aim to please. On this page you will find some of the feedback we have received as a 5-star rated London drainage company.
"Just bought a bungalow. Drainsmart did the cctv check and this brought to light problems which helped negotiate a purchase price reduction. Engaged Drainsmart to carry out known fault repair work and this brought to light further drainage problems on the rainwater side. Drainsmart were very supportive through this new set of problems. They worked out various options for me with skillfully drawn up plans and costings. The quotes were not cheap but they were given the go ahead to install new drainage gullys and a large soakaway in our back garden. Plan expected to take two engineers six to seven working days. These guys worked their socks off from 8am each day till their shift end. They were always on time, courteous and extremely helpful. I now know why the quote was so high and I do not begrudge them one penny of this. I would have no hesitation in recommending Drainsmart to anyone. The boss, Tony, was always willing to talk over anything I did not understand and I valued his advice. The two guys he sent to our home were brilliant. Hard working, knowledgable and the finished work is great. All areas cleaned up and made good. All work guaranteed 15 years. Need I say more. Thanks to the whole Drainsmart team."
Graham on Google, CCTV Drain Survey, Drain Installation and Drain Repairs in Orpington, BR5
More Reviews of Drainsmart
"Following on from the survey, Ed and his 4 man team arrived to carry out the repairs. All the crew were careful and considerate on our property and conduced themselves very professionally. Ed himself was a lovey chap, polite and friendly and was always happy to explain what he was doing and why. On the day, he identified some unnecessary repair work which we didn't proceed with and was very flexible in building a nice gully surround out of house bricks when the pre-fab one was found to be defective. Thoroughly recommended."
Chris on Checkatrade, Drain Repairs in New Malden, KT3
"Ed and Jay attended on 2 very hot days to locate and clear a blockage affecting 4 flats. They were very polite, courteous and respectful of my property. It was a very difficult job but was completed with hard work and humour. I was kept informed at every stage and they never left without telling me what was going to happen next. A difficult job which was completed on extremely hot days without complaint."
Louise on Checkatrade and Trustpilot, Blockage Clearance in Banstead, SM7
"Sam and Dan did a fantastic job removing a blockage from a drain that was affecting us for several days and causing some flooding in our kitchen. They were fast, efficient and very communicative. I would call them again without hesitation. Thank you!"
Fernando on Google, Blockage Clearance in Camden, NW2
"Great survey, great advice - will use again for future properties"
Clive on Google, Drain CCTV Camera Inspection in Forest Hill, SE23
"Drainsmart were recommended to me to carry out a survey prior to purchasing an old property. They did a great job and discovered quite a few issues. I've subsequently moved in and Ed, Jay and the team have just been to carry out some of the remedial work and have done a great job. I have nothing but praise for this company, and would recommend them to anyone in need of any type of issue with their drains."
Liz on Trustpilot, Drain Survey and Drain Repairs in Balham, SW12
"Got a drain-hub moved in my garden and the team was fantastic. Tom and Tony did a terrific job and the drains have been working perfectly ever since. Highly recommended!"
Michael on Google, Drain Repairs in Clapham, SW2
"From the moment I contacted Tony at Drain Smart I had 100% confidence that he understood the complexity of the job. He was the 4th company I had spoken to and no-one else had provided this assurance. Tony and his team - Ed, Jay, Sam and Dan - were outstanding from start to finish. They knew exactly what to do and worked flat out to get the job done left the place clean and in good order. Would use again without hesitation."
Sinead on Checkatrade, Interceptor Trap Replacement and Blockage Clearance in Enfield, N13
"Ed and Jay have done a great job fixing the drains. They were on time, courteous and cleaned up afterwards. They took the time to explain the problem to me which I appreciated. Thank you."
Jane on Google, Gully Replacement in Forest Hill, SE23
"Had a really bad blockage, and Ed managed to sort it out easily. Was very helpful and friendly too! Would definitely recommend Drainsmart again."
Nat on Trustpilot, Drain Blockage Clearance in Kent
"Great service from Ed and Jay today. Went the extra mile to sort out issue with drains, dealt with ancient manhole covers and difficult infrastructure and left everything shipshape. Thank you guys!"
Joanna on Google, Drain Repairs in Kensington, W8
"Turned up early, got in done quicker then expected with no mess or fuss, very quiet and caused no issues. Ed and jay are very knowledgable and helped me with questions on other issues. Really precise, cheapest I could find. Would definitely recommend."
Lydia on Google, Drain Repairs in Grays, RM17
"Fantastic job... Ed and Jay did a fantastic job excavating our alleyway, fixing our cracked pipework, refilling with concrete and fitting a rat flap. They left the place cleaner than they found it. I have booked for them to come back in a few weeks and fix the front rainwater gully. The whole team were quick to respond and very clear and concise with their quotes. Just the kind of company I like to use. Thanks so much. Highly recommended."
Amy on Google and Trustpilot, Drain Replacement in Forest Hill, SE23
"Very professional, quick, and clean intervention. I would recommend them to anyone who needs pipe surveys within their premices."
Caroline on Trustpilot, Drain Survey in London
"Tom and Tony were very communicative and efficient in their work. They were polite and considerate and helped us to minimise the disruption for the other occupants of the building. Highly recommended!"
Simon by email, Drain Replacement in Camberwell, SE5
"Responsive, attentive and helpful. Responds to emails in a timely manner, professional team, have used before and would use again."
Jan on Trustpilot, CCTV Drain Survey in Gipsy Hill, SE27
"Fantastic company, were able to offer next day callout for CCTV survey and turned around the report within 24hrs. All for a reasonable price and with great customer service."
Luke M on Trustpilot, Drain Survey in Southwark, SE17
"Drainsmart offered a very quick and efficient service. They were able to organise a full drain survey within 48 hours of my initial call to them. I paid for the express survey service and received the survey less than 24 hours after the drain survey was completed. The drain survey is extensive and clear. I would recommend Drainsmart as a responsive and reliable drainage survey company that is genuinely local to South East London. Customer service was also very clear and helpful."
Zoe H on Google, Checkatrade, Trustpilot and Facebook, Drain Survey in South Norwood, SE25
"@drainsmartltd have been fantastic, so knowledgeable and efficient."
Customer on Instagram, Drain Lining in Bromley, BR1
"Very happy with the service provided. Very helpful on the phone before and after the drain survey. Would use again."
Luke on Google, Trustpilot and Checkatrade, CCTV Drain Survey in West Wickham, BR4
"Used them for a CCTV drain survey. Good communication. Clear output. All good. Thanks"
Sean on Google, CCTV Drain Survey in Walthamstow, E17