
GUIDE 11
GENERAL DRAINAGE
ADVICE
Your go-to guide for understanding, maintaining and protecting your drainage system.
Whether you're buying a home, planning building work, dealing with a blocked drain or simply want to learn more about your drainage system, our advice centre is here to help.
Browse our expert guides below to find clear, practical information without the technical jargon.
IN THIS GUIDE
01 Quick Answer
02 Choosing the Right Survey
03 Understanding Your Drainage System
04 Understanding CCTV Reports
05 Common Problems & Causes
06 Drain Maintenance Tips
07 When to Call a Professional
08 How the Process Works
09 Costs, Discounts & Guarantees
01 Quick Answer
Most drainage problems can be prevented through regular maintenance and early investigation.
If you're unsure what's happening underground, a professional CCTV Camera Condition Inspection provides the information needed to make informed decisions before minor issues become expensive repairs.
02 Choosing the Right Survey
Not every drainage survey is designed for the same purpose.
Different surveys are available depending on your requirements.
Homebuyers
Ideal for assessing the condition of a drainage system before purchasing a property.
Architects
Designed to provide drainage information for planning, extensions and Build Over Agreements.
Landlords & Commercial Properties
Suitable for planned maintenance, compliance and asset management.
Rodent Investigations
Designed to identify defects that may allow rodents to enter your drainage system.
Not sure which survey you need?
Our team will be happy to recommend the most appropriate option.
03 Understanding Your Drainage System
A basic understanding of your drainage system makes it easier to recognise problems before they become serious.
Some common components include:
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Inspection chambers
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Manholes
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Surface water drains
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Foul water drains
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Private drains
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Lateral drains
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Public sewers
Knowing which parts of the drainage system you own can also help avoid unnecessary repair costs.
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04 Understanding CCTV Reports
Our reports are written in plain English and are designed to explain exactly what we've found.
Your report will include:
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CCTV images and video
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Defect observations
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Recommendations
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Drainage layout drawing
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Pipe sizes and materials
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Invert depths
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Photographs
Our aim is to help you understand the condition of your drainage system without confusing technical language.
05 Drain Maintenance Tips
Simple maintenance can significantly reduce the risk of drainage problems.
We recommend:
Avoid flushing wipes, fats and oils
Keep gullies free from leaves and debris
Have your drains inspected periodically
Address minor problems before they worsen
Preventative maintenance is usually far more cost-effective than emergency repairs.
06 Common Drainage Problems
Some of the most common issues we encounter include:
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Blockages
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Root penetration
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Cracked or fractured pipes
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Displaced joints
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Collapsed drains
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Rodent entry points
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Scale and debris build-up
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Corrosion in older pipework
Most drainage defects become more expensive the longer they are left untreated.
07 When Should You Call a Professional?
It may be time to arrange a drainage inspection if you notice:
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Repeated blockages
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Slow-draining sinks or toilets
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Bad smells
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Gurgling pipework
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Damp associated with drainage defects
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Water backing up through drains
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You're buying a property
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You're planning building works
Early investigation can often prevent extensive repairs.
08 How Our Process Works
1. Get in Touch
Tell us about your property and what you're experiencing.
2. Survey
Our engineer attends at an agreed appointment and carries out the required inspection.
3. Reporting
You'll receive a clear report explaining our findings.
4. Recommendations
If defects are identified, we'll explain your options and answer any questions.
5. Ongoing Support
Our team remains available to help with any next steps.
09 Costs, Discounts & Guarantees
We believe in transparent pricing and honest advice.
We offer:
Fixed pricing for our survey packages
Competitive repair quotations
Discounts on qualifying remedial works (where applicable)
15-year guarantee on qualifying lining and repair workmanship and materials
We'll always explain costs before any additional work is carried out.
10 Why Choose Drainsmart
Choosing the right drainage contractor is just as important as choosing the right survey.
For over 20 years, we've helped homeowners, architects, businesses and property professionals understand and maintain their drainage systems.
Our engineers are accredited by both DrainSafe and the National Association of Drainage Contractors (NADC), ensuring every inspection is carried out to recognised industry standards.
Our credentials include:
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DrainSafe Accredited Contractor
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National Association of Drainage Contractors (NADC) Accredited
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Over 20 years' drainage experience
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Fully insured engineers
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Professional reports and practical recommendations
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Friendly, knowledgeable customer support

11 Need More Information?
If you're unsure which service you need or would simply like some advice, our experienced team is here to help.
Whether you're dealing with a blocked drain, purchasing a property or planning building work, we'll point you in the right direction.
Request a quotation today or call us on 0800 740 8040.
12 Frequently Asked Questions
Looking for a quick answer?
Our FAQ section covers topics including:
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CCTV drain surveys
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Homebuyers surveys
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Build Over Agreements
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Blocked drains
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Drain repairs
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Rodent investigations
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Pricing
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Report turnaround times
